Return & Refund Policy

This Return & Refund Policy describes the terms under which customers of GORBUNOVS FELIKSS may return products and request refunds. It applies to all purchases made through our website.

1. Right of Withdrawal (Legal Cooling-Off Period)

In accordance with Article L221-18 of the French Consumer Code, you have the right to withdraw from your purchase without providing any reason within 14 calendar days from the date of receipt of your order.
To exercise this right, you must notify us by email at gorbunovsfelikss@outlook.com within the 14-day period. You may use the standard withdrawal form (not mandatory).

2. Return Conditions

To be eligible for a return:
  • The product must be unused, undamaged, and in resalable condition
  • The item must be returned in its original packaging
  • A copy of the invoice or order confirmation must be included in the return parcel
Items that are damaged, used, or returned without proper packaging may be refused or partially refunded.

3. Return Procedure

  1. Send an email to gorbunovsfelikss@outlook.com with your order number and the reason for return.
  2. We will respond with the return instructions and return address.
  3. You must send the product back within 14 days of notifying us of your intent to withdraw.
  4. Upon receiving and inspecting the returned item, we will process your refund within 7 working days.

4. Refund Terms

  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable, unless the item was defective or incorrect
  • Any refund may be reduced if the product was returned in a damaged or non-original condition

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrectly shipped items
  • In those exceptional cases, we will provide a prepaid return label

6. Non-Returnable Items

The following items are excluded from return or refund:
  • Custom-made or personalized products
  • Sale or clearance items
  • Any item returned after the 14-day withdrawal period

7. Contact Information

For any return inquiries, please contact:
GORBUNOVS FELIKSS
120 Rue de Funay, 72100 Le Mans, France
Email: gorbunovsfelikss@outlook.com
Phone: +33673941946